AQMesh prides itself on the level of global customer support it provides to its distributors and end users before, during and after sale. There is no cost for technical support and location is not a barrier.
It doesn’t matter what the question, or at what stage in your AQMesh pod ownership, we are here to help. AQMesh has been used across dozens of countries for years and we have built up a comprehensive base of support material, available to all our users, including videos to guide users through every installation and maintenance step.
You put your pod away in a cupboard after a project two years ago and want to bring it back to life: no problem. You have a new user who needs some training: let’s start with the videos and set up a call to handle any questions. You are out on site and need some help right there over the phone: fine (within reason). You need to update your firmware but could do with some help with remote desktop support: let’s schedule it.
This sort of support is unlimited and comes as part of the standard AQMesh package, for the life of your pod. Compare this with support from elsewhere which is only offered as part of a chargeable subscription or a limited service add-on.
Meaningful correction of cross-gas effects and interference from environmental conditions is consistently delivered through proven and traceable processing.
AQMesh processes and stores all readings on its bespoke secure server which can be accessed by a website login or API to integrate with other systems, or it can be simple emailed to you at your preferred schedule.
With measurements processed and stored on the secure AQMeshData server there is no need for site visits to retrieve data and should anything untoward happen to the pod, data is still perfectly safe and accessible. The on-board buffer ensures no data is lost if comms are interrupted but cloud processing keeps hardware power demands to a minimum.
AQMesh pods are neat, compact and easy install within just a few minutes and experienced technical staff are not required. A 90 second installation video shows just how quick it is to be up and running.
AQMesh pods require very little maintenance and there is a very low ongoing cost. All we recommend is the electrochemical sensors are replaced every two years, and we replace all sensors for free during the first year.
Robust hardware, wireless communications and the secure AQMeshData server mean AQMesh pods can easily reconnect themselves and continue to capture data if power is ever interrupted. Faults or failures can be detected, diagnosed and resolved swiftly and remotely, without the need to visit the equipment.