How do I change an electrochemical sensor if it has failed?
We apologise for the inconvenience caused by a sensor failure. Environmental Instruments Ltd (manufacturers of AQMesh) provide a 12 month warranty for all electrochemical sensors when used correctly. Within this 12 month period, a replacement sensor will be sent out within 24 hours of our receipt of sensor diagnostics informing us of the failure.
The sensor then needs to be changed and returned to us – we will then investigate the cause of the failure. AQMesh, together with the sensor manufacturers, are working to improve the sensor failure rate which is currently less than 1% on average per month, however we do see a peak during winter months.
This video will demonstrate how to change a sensor in an AQMesh pod:
For more information please contact us.